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WorkL Master Terms and Conditions: Consumer and Business Services

Last Reviewed: July 2026

1. General Document Introduction

This document serves as the foundational legal agreement between Engaging Works Group Ltd and our diverse global user base. To ensure maximum legal precision and clarity of service, these terms are partitioned into two distinct sections: Part 1, governing our relationship with individual consumers, and Part 2, establishing the Master Services Agreement (MSA) for business entities.

This structure is designed to enhance the user experience by providing tailored frameworks for different engagement types. For the individual, it ensures that statutory consumer protections and cooling-off periods remain front and centre, unencumbered by complex enterprise-grade data processing clauses. For our business partners, it provides the robust commercial certainty, uptime guarantees, and indemnification protocols required for corporate governance. By demarcating these obligations, we foster a relationship built on transparency and specific legal accountability.

2. Corporate Identity and Provider Information

The services under the "WorkL" and "WorkL for Business" trading names are provided by Engaging Works Group Ltd. Our corporate identity is defined by the following details:

  • Company Registration Number: 07946689
  • VAT Number: 225707317
  • Registered Office Address: 21 Worship Street, London, EC2A 2DX, United Kingdom.

Establishing the correct legal entity is paramount for contractual certainty. It defines the "Provider" responsible for service delivery and ensures that all parties—whether individuals or multinational corporations—know exactly with whom they are contracting and where legal notices must be directed.

Having established our corporate identity, the following terms in Part 1 apply specifically to individual users of our career tools and personal development platform.

3. Part 1: WorkL for Individuals (Consumer Terms)

These terms govern our mission to empower individuals through workplace happiness and career progression. We utilise a "Freemium" model to ensure that essential career-building tools remain accessible to all, while offering a "Premium" tier for users who require advanced insights and enhanced functionality. This strategic balance allows us to maintain a broad professional community while sustaining the high-level research and development required for our top-tier services.

3.1 Service Categories: Free vs. Premium

Our service architecture for individuals is categorised as follows:

  • Free Services: These include, but are not limited to, the Happiness Survey (Happy At Work Test), Global Hub, Mentor Matching, Resource Centre, and Career Tests (encompassing EQ, IQ, MBTI, and Career Path assessments).
  • Premium Services: These are paid-for subscription services that provide deeper analytics, enhanced profile visibility, and priority access to platform features.

3.2 Premium Subscriptions and Financial Terms

  • Free Trials: Premium services may commence with a free trial period. Eligibility is determined at our sole discretion to prevent system abuse. If you do not cancel prior to the trial’s conclusion, you will be automatically charged for the first billing cycle.
  • Payment Mechanics: All payments for individual Premium services must be processed via secure card payment on the WorkL website.
  • Suspension of Service: If an account remains in arrears for 7 days following a formal reminder, we reserve the right to suspend access to Premium features until the balance is fully settled.

3.3 Consumer Rights: The 14-Day Cooling-Off Period

In accordance with UK statutory requirements, you possess a legal right to cancel your contract within 14 days of the date the contract was formed, or 14 days after the conclusion of a free trial.

  • Exercise of Cancellation: To exercise this right, you must notify us clearly. You may email support@workl.co or use the online enquiry form. Please include your full name and order details for identification.
  • Refund Timeline: We will process your refund as soon as possible, and in any event within 14 days of receiving your cancellation notice. Refunds are issued via the original payment method. If services were partially consumed prior to cancellation, we may deduct a proportionate amount from the refund.

3.4 Limitation of Liability (Consumer)

Our liability for any loss or damage you suffer is strictly limited to losses that are a foreseeable result of our breach of these terms or our failure to act with reasonable care and skill.

  • Business Loss Exclusion: Our consumer services are intended strictly for domestic and private use. We exclude all liability for business-related losses, including but not limited to loss of profit, loss of business opportunity, or business interruption.
  • Statutory Protections: Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter where exclusion would be unlawful under English law.

3.5 Governing Law and Jurisdiction

These terms are governed by English law. While you may bring legal proceedings in the English courts, residents of Scotland or Northern Ireland retain the flexibility to bring proceedings in their respective local courts.

While Part 1 focuses on individual empowerment, the following Part 2 establishes the framework for our corporate partnerships and organisational analytics.

4. Part 2: WorkL for Business (B2B Terms)

This Master Services Agreement (MSA) governs the professional partnership between WorkL and our corporate clients. This framework is engineered to protect corporate data integrity and provide the reliable infrastructure necessary for large-scale organisational growth and employee engagement.

4.1 Contract Formation

A binding contract is formed upon our issuance of a Confirmation email. The date of this email is the Commencement Date, marking the formal beginning of our service obligations.

4.2 Service Level Agreement (SLA) and Support

  • Uptime Guarantee: We target a 99.9% Uptime availability for the WorkL for Business platform, excluding pre-notified scheduled maintenance.
  • Technical Support: Dedicated business support is available via support@workl.com during standard Business Hours (09:00–17:00 GMT).

4.3 The Anonymity Guarantee and Ethical Usage

To ensure the validity of the "Happiness Score" and foster honest employee feedback, we enforce a strict Anonymity Threshold.

  • The Threshold: The platform will not display results or analytics for any segment containing fewer than five (5) respondents.
  • Strategic Importance: This threshold is non-negotiable. Without this protection, employee participation—and by extension, the value of the organisational data—would collapse.
  • Prohibition: The Client is strictly prohibited from attempting to de-anonymise or reverse-engineer the identity of any respondent. Any such attempt constitutes a material breach of contract.

4.4 Fees, VAT, and Payment Mechanics

  • Services: Fees for one-off or bespoke services are due 30 days from the invoice date.
  • Late Interest: Overdue payments accrue interest at 4% above the Bank of England base rate (with a floor of 4% per annum if the base rate is below 0%).
  • VAT: All charges are exclusive of VAT, which shall be applied at the prevailing rate.

4.5 Intellectual Property, Indemnification, and Data

  • Ownership: WorkL owns all aspects of the platform, including the underlying code, survey methodologies, and Happiness Score algorithms. Clients are granted a non-exclusive licence to use deliverables for internal business purposes during the contract term.
  • Benchmarking: WorkL may use de-identified, aggregated data for industry benchmarking. This data is strictly stripped of all Personal Data as defined by GDPR.
  • IP Indemnification: WorkL shall defend and indemnify the Client against third-party claims alleging that the Service infringes a third-party intellectual property right, provided the Client gives prompt written notice of the claim.
  • Data Roles: Under the Data Protection Addendum (DPA), WorkL acts as the Data Processor and the Client acts as the Data Controller.

4.6 Limitation of Liability (Business)

Our total aggregate liability for any claim arising out of this agreement is strictly limited to 100% of the total charges paid by the Client in the 12 months preceding the incident. We expressly exclude liability for indirect, special, or consequential losses, including loss of profits, data, or goodwill.

4.7 Termination and Post-Termination Obligations

  • Termination for Breach: Either party may terminate this agreement if the other party commits a material breach and fails to remedy it within 7 days of written notice.
  • Immediate Triggers: We reserve the right to terminate or suspend services immediately in the event of non-payment or Client insolvency.
  • Non-Solicitation: The Client shall not solicit or attempt to hire any WorkL directors, employees, or consultants during the term of service and for a period of six months following termination.

4.8 Jurisdiction (B2B)

This agreement is governed by English law. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

5. Document Finalisation

Severance: Each paragraph and sub-section of these Master Terms operates independently. Should any court or competent authority determine that any part of this agreement is unlawful or unenforceable, the remaining provisions shall remain in full force and effect to ensure the document's long-term legal resilience.